The CHCH website is a great resource and I subscribe to a couple of their newsletters. If you don't, I encourage you to create a free account. I've never been spammed because of my subscription.
From the website http://www.chcf.org/ :
"Coaching Patients for Successful Self-Management," a video produced by the California HealthCare Foundation, features techniques that providers can use to work with patients and effectively educate and encourage them to take charge of their health.
The video shows how to use an action planning process to help the patient change behavior and reviews steps to ensure patients take their medication appropriately. In both cases, the coach, in partnership with a clinician, provides patients with the skills they need to become active participants in their own care, performing a function that clinicians often don't have time to perform.
The material is presented by Tom Bodenheimer, M.D., of the University of California San Francisco and San Francisco General Hospital.See the video online now http://lyris.chcf.org/t/2494/607673/3627/0/" .